I edit medical documents for accuracy, consistency, and clarity.
- Navigation guides, practice guidelines, and education materials.
- Journal articles, research papers, and theses.
- Information for patients and families about services, diagnoses, treatments, and options.
Communication training and support:
For healthcare professionals
- Having the hard conversations: I help healthcare providers increase their comfort and effectiveness in having conversations about diagnosis, prognosis, palliative care, transition to end-of-life care, and other challenging discussions.
- Sharing information with colleagues: I help teams assess and resolve communication challenges.
- Sharing experiences openly for self-care: Healthcare professionals see trauma and illness and sadness and death more than most of the population. Pretending that it doesn’t affect us isn’t good for us or for patient outcomes. I help teams find ways to cope together and as individuals to improve productivity and patient outcomes.
For patients and families
- Sharing information and feelings: I help families share information as wanted and appropriate, and talk about their feelings, including fear, anger, and sadness.
- Coming together to support the patient and each other: Families don’t always get along or agree. I can help with conversations about what’s important to the patient and how everyone can take part in care in a way that works.
Advance care planning:
- For individuals, families, communities: Advance care planning is about living your best possible life until the end of your time — it’s not about dying. I help people share their values and wishes with family and friends so those people can make the best decisions when an individual can’t make them for themself.
- For healthcare professionals: Experiencing the process of developing an advance care plan makes it much easier to talk to patients and their families about it. Do you know what care you would want in various circumstances and why? Can you talk to your loved ones about it? Can you help your patients do the same?
Patient and family support and advocacy:
- Attend medical appointments to assist with information gathering (asking questions and documenting answers).
- Help patients understand the medical information they need to make decisions.
- Document appointments to track information over time.
- Help patients and their family members communicate with healthcare professionals and each other.
- Mediate family disagreements regarding care.
Sheila M. Mahoney